Performance Management: Giving Feedback

Description

Feedback is part of managing people, and many managers put it off because they are unsure how the employee will take it. This course gives you a structure for the conversation: prepare your message, share what you observed and its effect, state your expectations, ask for the employee’s view, and agree on next steps. It also explains how to keep feedback specific and about behavior rather than character. The second half covers five difficult reactions, from the silent treatment to anger, with wording you can use for each.

Two videos introduce the main ideas. The course ends with a practice scenario in which you give feedback to two employees and see how different phrasings land.

What you’ll be able to do

• Explain the two purposes of workplace feedback: reinforcing good performance and redirecting poor performance
• Prepare for a feedback meeting by deciding its purpose and the outcome you want
• Lead the conversation through observation, expectations, the employee’s perspective and next steps
• Keep feedback specific and focused on behavior, and avoid ‘you are’ statements
• Respond to an employee who goes quiet, gets defensive, cries, half-commits or gets angry
• Set boundaries and state consequences when an employee refuses to engage

Who it’s for

Managers and supervisors who have to give performance feedback and want it to land. It suits first-time managers in particular.

What’s inside

10 lessons, self-paced:

1. Introduction
2. How to Give Effective Employee Feedback
3. What if Feedback Goes Wrong?
4. Response #1: The Silent Treatment
5. Response #2: Playing Defense
6. Response #3: The Tearful Reaction
7. Response #4: The Commitment-Phobe
8. Response #5: The Angry Reaction
9. Let’s Practice!
10. Summary

What you get

• 365 days of access from the date of purchase
• A certificate of completion when you finish the course
• Your place is saved, so you can stop and come back whenever you like
• Works on a computer, tablet or phone

You can also get this course, and every other course in the library, with All Access for $99.99 a year.