Fostering Fearless and Resilient Teams—Featuring Bestselling Author Mollie West Duffy

Description

Every team eventually meets a setback it did not plan for. What separates the ones that adapt is resilience, and this course is about how a manager builds it. It starts by defining workplace resilience and the four conditions that support it. Then it takes each in turn: how to make it safe for people to speak up, how to make learning from mistakes normal, how to help a team form real working relationships, and how to keep stress from turning into burnout.

Lessons use short scenarios and expandable rows, and the course ends with a drag-and-drop sort of do’s and don’ts. One lesson includes a video from Mollie West Duffy on psychological safety.

About the expert

Mollie West Duffy is the co-author of No Hard Feelings: The Secret Power of Embracing Emotions at Work. The course describes her as an author and organizational development expert. She appears in the lesson on psychological safety, explaining why it matters to a team’s success.

What you’ll be able to do

• Define workplace resilience and recognize what it looks like on a team
• Name the four conditions that make a team resilient
• Build psychological safety with five practices, from balanced discussion to giving credit
• Make mistakes something your team talks about and learns from rather than hides
• Clarify goals and roles so team members can rely on each other, and make room for social connection
• Tell helpful short-term stress from harmful chronic stress, and insist your team takes real breaks

Who it’s for

Managers and team leads who are responsible for how their team holds up under pressure. It is written for managers at any level.

What’s inside

8 lessons, self-paced:

1. What Is Workplace Resilience?
2. Developing a Culture of Team Resilience
3. Build Psychological Safety
4. Create a Culture of Continuous Learning
5. Foster Positive Relationships
6. Promote Stress Management and Self-Care
7. Check Your Understanding
8. Summary

What you get

• 365 days of access from the date of purchase
• A certificate of completion when you finish the course
• Your place is saved, so you can stop and come back whenever you like
• Works on a computer, tablet or phone

You can also get this course, and every other course in the library, with All Access for $99.99 a year.