Resolving Conflict

Description

When two people on a team stop working well together, the manager is usually the one who has to sort it out. This course gives you a process for doing that. You’ll learn where workplace conflict tends to come from and how to bring two employees to an agreement in six steps. Later lessons cover what to do when a disagreement turns into anger or bullying.

The lessons combine short videos with workplace scenarios that ask you what you would do next.

What you’ll be able to do

• Recognize the six most common causes of workplace conflict, and take steps to prevent each one
• Identify how you and others tend to react to conflict, and when each reaction helps or makes things worse
• Prepare for and lead a mediation between two employees using a six-step process
• Calm a frustrated or angry employee without matching their tone
• Tell the difference between ordinary disagreement and bullying, and know what to do if you see abusive behavior on your team
• Use six practical techniques to keep a tense conversation moving toward a resolution

Who it’s for

Managers, supervisors and team leads who are responsible for how their team works together. It also suits anyone who is about to manage people for the first time.

What’s inside

7 lessons, self-paced:

1. Common Causes of Conflict in the Workplace
2. Understanding How People Deal With Conflict
3. 6 Steps to Mediate Conflict Between Employees
4. Dealing With Frustrated or Angry Employees
5. A Manager’s Guide to Dealing With Abusive Behavior
6. Conflict Resolution Tips and Techniques
7. Summary

What you get

• 365 days of access from the date of purchase
• A certificate of completion when you finish the course
• Your place is saved, so you can stop and come back whenever you like
• Works on a computer, tablet or phone

You can also get this course, and every other course in the library, with All Access for $99.99 a year.